A: Rent is usually due on the first day of every month unless a lease agreement specifies otherwise. We offer a payment system that allows you to pay your rent online or they can drop payments off at Onsite’s office in the form of check, cashier’s check, or money order. Click here to access the system. Tenant’s can use their Login to view their account balance as well.
A: The length of the lease is one year unless otherwise specified by you, the property owner.
A: We require the tenant to pay a one-month security deposit, occasionally we will work with tenants that have lower credit (depending on the details) on a higher deposit should they pass all other requirements for leasing.
A: We will start taking care of your property within 24 hours.
A: We manage a variety of residential, association, and commercial properties.
A: You can conveniently access your income, expense statement and accounts as well as other owner reports through our online portal at any time.
A: We will keep the security deposit in our escrow account and process their refund within 60 days of the lease expiration date.
A: Of course! We manage your property with your directions in mind at all times.
We constantly communicate with you about any activities or updates that regard your property.
A: Thanks to our years in the business, we have been able to accumulate knowledge and tools to determine the best price for your property.
Our strategies include doing extensive market research and comparisons to get to the perfect amount your property should rent for. Our comprehensive analysis allows us to calculate a competitive rate that attracts the right tenants.
A: Once we have a new property to manage or if your property is about to be vacated, we immediately start our marketing plans. We advertise on numerous websites as well as our in house site.
A: Our goal is always to place the most suitable tenant in your property as soon as possible. The time this requires is generally on a case-by-case basis.
A: All of the properties we manage are non-smoking; with lease provisions to let tenants know it is considered a violation. It is at your discretion whether we allow pets in your property.
You can also leave it up to negotiations as tenants with pets make up a high percentage of clients. If you allow pets, you can charge an additional pet fee and restrict permission to only certain breeds and number of pets.
A: Our thorough screening process allows us to filter for the highest-quality applicants available.
Our process includes several background checks, employment verification, rental verification, as well as criminal and credit history checks.
A: After the tenant’s application has been accepted, they need to sign their lease and pay the security deposit, as well as provide any co-signer forms to hold the property for them. From there, we required the 1st month’s rent and utility account set-up confirmation before they move in.
A: All emergency calls go through our 24/7 hotline and will be addressed immediately by our team.
A: We take care of your property like it’s our own. We know that a well-maintained property allows to preserve its value.
For any repairs and damages, we will inform you immediately and get your permission to start the works on your property.
We have a list of our trusted vendors who will perform the maintenance and repairs professionally and efficiently.
A: The lease agreement will clearly stipulate any penalties and processes that will be put in place should the tenant fail or delay to pay rent.
We impose a late fee and issue notices to ensure that the payment is made. If the tenant still fails to make their payment, we will start the eviction process.
A: Upon your authorization, we will conduct drive-by inspections of your rental property.
We have move-in, move-out, and 90-day pre-renewal inspections in place to ensure the good condition of your property.
In addition, our maintenance contractors work with us to keep a close eye on property condition. If they notice anything concerning, they will contact our Residential team to follow up with the tenants immediately.
A: We conduct a thorough move-out inspection when the tenant vacates to assess the property condition.
If we determine that there is little to no damage to your property, we begin the turnover process. This process includes any minor repairs needed, re-keying for new tenants, carpet cleaning, and property cleaning.
Most turnover charges go back to the Tenants unless determined to be basic wear-and-tear or pre-existing.
