Owners’ Frequently Asked Questions

Q: How is the rent collected?

A: Rent is usually due on the first day of every month unless a lease agreement specifies otherwise. We offer a payment system that allows you to pay your rent online or they can drop payments off at Onsite’s office in the form of check, cashier’s check, or money order. Click here to access the system. Tenant’s can use their Login to view their account balance as well.

Q: What is the length of the lease?

A: The length of the lease is one year unless otherwise specified by you, the property owner.

Q: How much is the security deposit?

A: We require the tenant to pay a one-month security deposit, occasionally we will work with tenants that have lower credit (depending on the details) on a higher deposit should they pass all other requirements for leasing.

Q: Once I sign up with you, how soon can you start managing my property?

A: We will start taking care of your property within 24 hours.

Q: What type of properties do you manage?

A: We manage a variety of residential, association, and commercial properties.

Q: What reports will you send and how often?

A: You can conveniently access your income, expense statement and accounts as well as other owner reports through our online portal at any time.

Q: Who keeps the tenant’s security deposit?

A: We will keep the security deposit in our escrow account and process their refund within 60 days of the lease expiration date.

Q: Do I still have control over my property once you manage it?

A: Of course! We manage your property with your directions in mind at all times.

We constantly communicate with you about any activities or updates that regard your property.

Q: How do you calculate the rent?

A: Thanks to our years in the business, we have been able to accumulate knowledge and tools to determine the best price for your property.

Our strategies include doing extensive market research and comparisons to get to the perfect amount your property should rent for. Our comprehensive analysis allows us to calculate a competitive rate that attracts the right tenants.

Q: What is your marketing and advertising strategy?

A: Once we have a new property to manage or if your property is about to be vacated, we immediately start our marketing plans. We advertise on numerous websites as well as our in house site.

Q: How long does it take for you to get a tenant in?

A: Our goal is always to place the most suitable tenant in your property as soon as possible. The time this requires is generally on a case-by-case basis.

Q: Do you recommend allowing pets and smokers?

A: All of the properties we manage are non-smoking; with lease provisions to let tenants know it is considered a violation. It is at your discretion whether we allow pets in your property.

You can also leave it up to negotiations as tenants with pets make up a high percentage of clients. If you allow pets, you can charge an additional pet fee and restrict permission to only certain breeds and number of pets.

Q: How do you screen tenants?

A: Our thorough screening process allows us to filter for the highest-quality applicants available.

Our process includes several background checks, employment verification, rental verification, as well as criminal and credit history checks.

Q: What are the tenant requirements before they can move in?

A: After the tenant’s application has been accepted, they need to sign their lease and pay the security deposit, as well as provide any co-signer forms to hold the property for them. From there, we required the 1st month’s rent and utility account set-up confirmation before they move in.

Q: How is an emergency call treated?

A: All emergency calls go through our 24/7 hotline and will be addressed immediately by our team.

Q: What happens if my property gets damaged?

A: We take care of your property like it’s our own. We know that a well-maintained property allows to preserve its value.

For any repairs and damages, we will inform you immediately and get your permission to start the works on your property.

We have a list of our trusted vendors who will perform the maintenance and repairs professionally and efficiently.

Q: What if a tenant pays the rent late?

A: The lease agreement will clearly stipulate any penalties and processes that will be put in place should the tenant fail or delay to pay rent.

We impose a late fee and issue notices to ensure that the payment is made. If the tenant still fails to make their payment, we will start the eviction process.

Q: How will I ensure my property is well taken care of?

A: Upon your authorization, we will conduct drive-by inspections of your rental property.

We have move-in, move-out, and 90-day pre-renewal inspections in place to ensure the good condition of your property.

In addition, our maintenance contractors work with us to keep a close eye on property condition. If they notice anything concerning, they will contact our Residential team to follow up with the tenants immediately.

Q: What is your moving out process?

A: We conduct a thorough move-out inspection when the tenant vacates to assess the property condition.

If we determine that there is little to no damage to your property, we begin the turnover process. This process includes any minor repairs needed, re-keying for new tenants, carpet cleaning, and property cleaning.

Most turnover charges go back to the Tenants unless determined to be basic wear-and-tear or pre-existing.

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